Privacy Policy

Last updated: 19 July 2026

Xanco Studio Ltd ("Xanco Studio", "we", "us", "our") is committed to protecting the privacy of visitors to this website and of the businesses we work with. This policy explains what personal data we collect, why we collect it, how we use it, and the rights you have over it.

Who we are

Xanco Studio Ltd is a company registered in England and Wales, company number 17342125. We are registered with the Information Commissioner's Office (ICO), registration number ZC199396.

What data we collect

We collect personal data when you interact with this website or contact us directly, including:

• Name and business name
• Email address and phone number
• Details you submit through our enquiry / systems review form (e.g. your operational bottleneck, business type)
• Correspondence you send us by email or otherwise

We do not knowingly collect any special category data (e.g. health, ethnicity) through this website.

How we use your data

We use the personal data you provide to:

• Respond to enquiries and book systems reviews
• Provide, manage, and support our services if you become a client
• Send service-related communications (e.g. updates about your automation system)
• Meet our legal and contractual obligations

Our legal basis for processing this data is your consent (when you submit a form), our legitimate interest in responding to business enquiries, and — for existing clients — performance of our contract with you.

Who we share data with

We use a small number of trusted third-party platforms to operate our business and deliver services. Where personal data passes through these tools, they act as data processors on our behalf:

• Tally — form submissions
• Make.com — workflow automation connecting our tools together
• Airtable — client and lead record-keeping
• Google Workspace (Gmail) — email communication
• ClickSend — SMS notifications, where used
• Slack — internal team notifications
• OpenAI — used within some automated workflows to draft or analyse enquiry content

We do not sell personal data to third parties. We only share data with the processors above as necessary to run our business and deliver our services.

How long we keep your data

We retain enquiry data for as long as reasonably necessary to respond to you and follow up, and client data for the duration of our engagement plus a period afterwards to meet legal, accounting, and contractual obligations. You can ask us to delete your data at any time, subject to any legal obligation we have to retain it.

Cookies

This website does not use tracking or advertising cookies. Any cookies used are strictly necessary for the site to function.

Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Request a copy of your data in a portable format

To exercise any of these rights, contact us using the details below. If you're unhappy with how we've handled your data, you also have the right to complain to the Information Commissioner's Office (ICO).